Returns & Exchanges

We offer a 30-day money-back guarantee on all certified refurbished smartphones to ensure you are completely satisfied with your purchase. If your device isn't performing as expected, we provide free return shipping and a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account and visit the 'Order History' section to select the device you wish to return and generate a Return Merchandise Authorization (RMA) number.

• 2.
  Back Up and Reset

  Ensure all personal data is backed up, sign out of cloud accounts like iCloud or Google, and perform a factory reset to protect your privacy and unlock the device.

• 3.
  Pack and Label

  Securely place the smartphone and any included accessories in the original packaging, then attach the prepaid shipping label provided in your return confirmation email.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, we will process your refund or ship your replacement within 3 to 5 business days.